Professional Experience

Network Solutions

Herndon, Virginia 2007
Senior Instructional Designer

Monitored and provided support for international training team to include staff development, product release training, and technical assistance.
Coordinated with Program Managers to develop product training for bi-monthly release schedule.
Planned, organized, and delivered train-the-trainer modules for national and international training staff.

VeriSign Incorporated

Dulles, Virginia 2006 – 2007
Training Manager

Collaborated with Program Managers to develop training objectives to meet short- and long-term operational needs of the .COM and .NET registry.
Revised new hire Organizational Conflict of Interest course, reducing delivery time by 50%.
Collaborated with key business stakeholders to test and develop a disaster recovery/operational continuity plan for 24x7 Technical Support Center.

Datatel Incorporated

Fairfax, Virginia 2003 – 2006
Curriculum Developer/Trainer

Used project management skills to track course development and maintenance, including scope, cost, resources and schedule.
Collaborated with Program Managers to develop training objectives to meet short- and long-term operational needs of the .COM and .NET registry.
Supported continuous improvement efforts by reviewing training survey data and performance of learners to measure and increase the effectiveness of training.

Norfolk State University

Norfolk, Virginia 1999 – 2003
Information Specialist

Designed, evaluated and implemented training procedures for Student Information System (SIS) for the office of Academic Affairs.
Analyzed and determine the training needs of each departmental staff and faculty position.
Analyzed current training needs and develop programs to address deficiencies
Conducted analysis and troubleshoot technical systems for student tracking, research and assessment.